Customer Experience Management Program (CXMP)
Customer Experience Management Program (CXMP) is a 4-Day executive business growth program designed to provide organisations, start-ups founders and entrepreneurs with the process of keeping customers at the focal point of business, managing customer dealings and delivering them personalised relevant experience by employing the case-study method to learning through a hybrid of subject-matter-expert and process-expert driven facilitator method. We believe in practical and effective business growth strategies acquired through learning by case studies.
About 90% of businesses fold up majorly because of poor customer experience management; from engagement to acquisition and retention of customers.
This is manifested with loss of old customers together with difficulties of keeping and acquiring new customers after painstakingly converting them from prospects to buyers through orthodox practices.
The importance of a CXMP in the formative years of any organization, start-ups and entrepreneurs for business stability and scalability cannot be overemphasised, and as such It is important that a state-of-the-art customer acquisition and retention model is built to reduce customer attrition and enhance business growth for industry relevance which will create room for more profits, industry relevance and global impact.
As a premium Human Capacity Development/Leadership training organisation committed to helping every committed business across the world to fulfil their potentials, we will be launching our state-of-the-art 2-week long CXMP for organisations, start-ups founders and entrepreneurs who are committed to doing business better.
30 Boundary Road Opposite Oni Opkaku Villa, G.R.A, Benin City, Edo State.
(+234)708 544 7462